Delivery Policy

Our delivery policy explains how your order is confirmed, prepared, and delivered, so you always know what to expect after placing an order with Call2Grab.

🚚 Delivery Information

🟢 How Delivery Works

  1. 🛒 Place Your Order
    After placing an order on Call2Grab, it is not processed instantly.
  2. ✅ Order Confirmation
    Our team will first confirm your order based on product availability
  3. 📦 Order Processing
    Once confirmed, your order is packed and prepared for delivery.
  4. 🚚 Out for Delivery
    After processing, your order is sent for delivery.
  5. ⏱ Delivery Timeline
    📅 Same-Day Delivery
    Most orders are delivered on the same day after confirmation.
    🌙 Late Orders
    Orders placed late in the evening may be delivered the next day.
    ⚡ Fast Delivery
    Fast or instant delivery is not available at the moment.
    We currently follow a standard delivery process.
    📍 Service Area
    📌 Delivery is available only within selected local areas.
    Orders placed outside the delivery radius may be cancelled automatically.
  6. 📞 Order Communication
    📲 Our team may contact you for:
    Order confirmation
    Product replacement
    Delivery updates
    Please ensure your phone number is active.
  7. ⚠️ Important Notes
    ❗ Delivery time may vary due to:
    Traffic conditions
    Weather
    High order volume
    Customers will be informed in case of delays.
  8. ❤️ Our Promise
    We focus on accuracy, freshness, and reliable local delivery — one order at a time.